Help center
We're here to help.
Find quick answers below, or reach our support team 24/7.
Tracking
Enter your tracking number on the Track page. Updates appear within minutes of each network scan.
Shipping
Book pickups online, drop off at 4,500+ locations, or schedule recurring collections for your business.
Billing
Invoices are issued weekly for business accounts. Log in to your account portal to download PDFs.
Claims & insurance
Report loss or damage within 30 days. Standard insurance covers $100; extended cover up to $2,000.
Frequently asked questions
+How do I track a shipment?
Use the tracking number from your booking confirmation on our Track page. Live status updates every few minutes.
+What if my parcel is delayed?
Delays over 24 hours past ETA are eligible for our on-time refund guarantee on Priority and Express services.
+Can I change the delivery address?
Yes — use the tracking page to request a redirect until the last-mile courier collects the parcel.
+How is shipping cost calculated?
The higher of actual weight or volumetric weight (L × W × H ÷ 5000), multiplied by service speed and zone.
Still stuck?
Contact support